I'm always asked if i'm new to Quicken or an existing user every time i open quicken

Jeff_Ainge

I have recently moved Quicken to a new PC and every time i open the software it is asking me if I'm a new user or and existing user. I then have to search and select the Quicken file I wish to open. It has never done this before except the very first time I used the software some 8 years ago.

Can I get some advice on how remedy this.

Thanks,

Jeff A

GerryWinter

I recommend creating a new folder at the top of C: drive and i call it Reckon Data, so do a backup and then restore it to that location and you will then need to open it from that location, the the time do what Deepak said about having the name no more than 8 Characters long. Call me if you wish.

Jeff_Ainge

Perfect. Works as expected.

Many thanks.

Do you know how to increase font size without changing screen resolution?

StephenAndre

Hi Jeff,

I was having the same issue. Resolved it by renaming the data file I wished to import to simply QDATA.QDF. This allows Quicken to read this file as the original, and then rename subsequent backup files automatically as per your settings. It is also important to have this original data file in the same folder location as the one you nominate your backups to save to.

Hope this helps :)

GerryWinter

I can fix this for you by changing the location where your file is kept.

Deepak Gyawali

Hi Jeff A,

Please try renaming the file to a shorter name If the file name is too long.

Kind regards,

Deepak Gyawali

GerryWinter

https://community.reckon.com/discussion/comment/20627184#Comment_20627184

I FORGOT TO MENTION THAT AS WELL

Jeff_Ainge

GerryWinter

Where should the file be kept??

What is the ideal file name size??

Deepak Gyawali

Hi Jeff_Ainge,

You may want to try this article.

https://support.microsoft.com/en-us/windows/make-windows-easier-to-see-c97c2b0d-cadb-93f0-5fd1-59ccfe19345d

Kind regards,

Deepak Gyawali

davmorris_10863036

I don't understand much of this. I have the problem of being asked if I am a new user. If I open from a back up it works fine. But if I try to back up again I just get an error report. Is it possible that someone from reckon can actually phone me.

Rav

Hi @davmorris

Follow the steps in the help guide I've linked below, it'll step you through exactly how to solve this issue -

https://help.reckon.com/article/n15fstuokj-kba-2768-last-file-opened-does-not-open-when-personal-plus-launched-see-welcome-screen-repeatedly

davmorris_10863036

Hi Rav thanks very much this has cured it.