I'm always asked if i'm new to Quicken or an existing user every time i open quicken
I have recently moved Quicken to a new PC and every time i open the software it is asking me if I'm a new user or and existing user. I then have to search and select the Quicken file I wish to open. It has never done this before except the very first time I used the software some 8 years ago.
Can I get some advice on how remedy this.
Thanks,
Jeff A
Best Answers
-
I recommend creating a new folder at the top of C: drive and i call it Reckon Data, so do a backup and then restore it to that location and you will then need to open it from that location, the the time do what Deepak said about having the name no more than 8 Characters long. Call me if you wish.
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
0 -
Perfect. Works as expected.
Many thanks.
Do you know how to increase font size without changing screen resolution?
0 -
Hi Jeff,
I was having the same issue. Resolved it by renaming the data file I wished to import to simply QDATA.QDF. This allows Quicken to read this file as the original, and then rename subsequent backup files automatically as per your settings. It is also important to have this original data file in the same folder location as the one you nominate your backups to save to.
Hope this helps :)
0
Answers
-
I can fix this for you by changing the location where your file is kept.
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
0 -
Hi Jeff A,
Please try renaming the file to a shorter name If the file name is too long.
Kind regards,
Deepak Gyawali
1 -
I FORGOT TO MENTION THAT AS WELL
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
0 -
GerryWinter
Where should the file be kept??
What is the ideal file name size??
0 -
Hi Jeff_Ainge,
You may want to try this article.
Kind regards,
Deepak Gyawali
0 -
I don't understand much of this. I have the problem of being asked if I am a new user. If I open from a back up it works fine. But if I try to back up again I just get an error report. Is it possible that someone from reckon can actually phone me.
0 -
Hi @davmorris
Follow the steps in the help guide I've linked below, it'll step you through exactly how to solve this issue -
0 -
Hi Rav thanks very much this has cured it.
1
Categories
- All Categories
- 6.7K Accounts Hosted
- 16 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 36 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 28 Reckon Mate App
- 2.7K Reckon One
- 12 📢 Reckon One - Announcements
- 12 Reckon Invoices App
- 22 Reckon Insights
- 100 Reckon API
- 309 Point of Sale
- 1.9K Personal Plus and Home & Business
- 69 About Reckon Community