Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.

BS Personal plus 2022

I recently installed the above software on a new computer. Today it asked if I was a new or existing user and I accidently clicked on new tab and and clicked on a sample file which I now cannot remove by deleting and remains even after closing and re-downloading.

Does any one have any suggestions to rectify this issue? I am not a tech whiz

Barry Senhenn


  • Rav
    Rav Administrator Posts: 13,241 Community Manager Community Manager

    Hi Barry

    When you have Personal Plus open in the Sample File, click on File ➡️ Open ➡️ A file selection window will appear which you can use to navigate and select your usual file to open.

    If you continue to have trouble, please attach a screenshot of what you're seeing on-screen so it gives us a better idea of what is currently open in your software.