🚨 STP SUBMISSION PROCESSING DELAYS 🚨


Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.

BS Personal plus 2022

Barry Senhenn
Barry Senhenn Member Posts: 3 ✭
in Personal Plus and Home & Business

I recently installed the above software on a new computer. Today it asked if I was a new or existing user and I accidently clicked on new tab and and clicked on a sample file which I now cannot remove by deleting and remains even after closing and re-downloading.

Does any one have any suggestions to rectify this issue? I am not a tech whiz

Barry Senhenn

Answers

  • Rav
    Rav Administrator Posts: 13,241 Community Manager Community Manager

    Hi Barry

    When you have Personal Plus open in the Sample File, click on File ➡️ Open ➡️ A file selection window will appear which you can use to navigate and select your usual file to open.

    If you continue to have trouble, please attach a screenshot of what you're seeing on-screen so it gives us a better idea of what is currently open in your software.

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