Reckon One account extremely slow and often timing out with errors

Andrew_10863263
Andrew_10863263 Member Posts: 3 Novice Member Novice Member
in Reckon One

Hi,

My reckon one has become extremely slow, often just timing out and I cant use it at all.

Is there a current issue slowing it down?


regards


Andrew

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi guys,

    Thanks for your reports on this. Our team is currently looking into this right now.

    I'll let you know more info as soon as I get an update from the devs.


    Really sorry for the hassle its causing at the moment.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi again,

    Our devs have let me know that they've just deployed some work which should see your services stabilise over the next 10-15 minutes.

    If you can let me know how things are going for you after that'd be great.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Andrew_10863263
    Andrew_10863263 Member Posts: 3 Novice Member Novice Member

    Hi Rav,


    I was having issues from about 10am onwards until now. It seems to be working all well again and back to normal speed for me.


    thanks for looking into this for me.


    cheers


    Andrew

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