Need to delete all my STP entries

alicannon
alicannon Member Posts: 6 Novice Member Novice Member
edited January 3 in Reckon Payroll

My Reckon Payroll App is registered at Branch 2 with the ATO. It should be Branch 1. I need to void all the transactions I have lodged and start again. Can you tell me how to do this please.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi @alicannon

    I need to void all the transactions I have lodged and start again.

    Just to clarify the point above, have you sent pay runs and submissions under this incorrect branch 2? Have they been successful or have they returned an error message? If they came back with an error, what was the error response sent back from the ATO?


    To bring employee balances down to zero there is an option in the EOFY report to do so (screen recording example below). It will reset all employee balances back to 0.00 which is what you'll need to do before we make any changes to the the branch number.

    Zero STP Submission.gif


  • alicannon
    alicannon Member Posts: 6 Novice Member Novice Member

    There was no error message when I lodged them. The message on EOFY IS No EOFY submissions. EOFY submissins will show up here as they have been filed. Thank you for your response.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    There was no error message when I lodged them.

    So they've all been successfully accepted?


    The message on EOFY IS No EOFY submissions. EOFY submissins will show up here as they have been filed.

    Did you attempt to create a NEW end of financial year submission and select the correct/appropriate financial year for the submissions that you've sent under this incorrect branch number?

  • alicannon
    alicannon Member Posts: 6 Novice Member Novice Member

    I did not know I had to. I also didn't know about finalizing last years. So neither of these tasks have been done.

  • alicannon
    alicannon Member Posts: 6 Novice Member Novice Member

    All have success after lodgement

  • alicannon
    alicannon Member Posts: 6 Novice Member Novice Member

    What do I need to do?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    You need to bring all your employee balances that have been sent under this incorrect branch number registration back to zero first.

    To do that, create a NEW EOFY finalisation submission and use the toggle option (in my screen recording above) to bring all employee balances to 0.00 then send that submission to the ATO. Once it has been successfully submitted and processed by the ATO let us know so we can start organising for your branch number to be updated from 2 to 1.

    Once the branch number has been updated you'll need to update each employee's Year to Date values in their profile so that they are updated under the correct GST branch 1.

  • alicannon
    alicannon Member Posts: 6 Novice Member Novice Member

    I have zeroed out all transactions. I can only do an EOFY on the 19/20 year.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Ok great. Can you let me know the ABN you've registered to your Payroll App account and I'll send the details over to our dev team. They'll need to do a bit of work on their end to get your branch number updated.


    Also, confirming your GST branch number needs to be updated to branch 1, is that correct?

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