Share price download on Personal Plus 2022

jkp
jkp Member Posts: 14 Reckoner Reckoner
in Personal Plus and Home & Business

I have not been able to get the share prices to download since 26 April. I have not made any alterations to the system.

Why is this happening?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    I've just run a share price update on my Personal Plus 2021 installation and its updated to Friday's prices (screenshot below).


    Are all your shares not updating or a select one/few?

    I'd recommend checking out the guide that I'll link below as it contains info on the most common reasons why share prices can fail to update and how to resolve it -

    https://help.reckon.com/article/yrcd0g4oe0-kba-5513-share-prices-are-not-updating


    image.png


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • jkp
    jkp Member Posts: 14 Reckoner Reckoner

    None of the share prices were updating. It all started when I added another stock. The ticker symbol was incorrect and it apparently blocked all of the other 35 prices being updated. What a crazy system. All 35 shares failed because of one incorrect ticker symbol.

    Thank you for your advice and the link.

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