My Reckon personal won't open. What do I do please?

793569
793569 Member Posts: 6 Novice Member Novice Member
in Personal Plus and Home & Business

I have been a reckon personal user for years but my files have suddenly stopped opening. I can see my last backup on 31 May 2022 but it is an .rkn file and won't open. Please can someone help me?

Answers

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,372 Personal Range Elite Expert Personal Range Expert

    If its a RKN then it needs to be restored before you can open it.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • 793569
    793569 Member Posts: 6 Novice Member Novice Member

    How do I restore it?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    File ➡️ Restore Backup File ➡️ Restore ➡️ Select your backup file

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • 793569
    793569 Member Posts: 6 Novice Member Novice Member

    Thank you. It wasn't easy but I finally got it to open correctly.

Categories