My Reckon personal won't open. What do I do please?

793569
793569 Member Posts: 6 ✭
in Personal Plus and Home & Business

I have been a reckon personal user for years but my files have suddenly stopped opening. I can see my last backup on 31 May 2022 but it is an .rkn file and won't open. Please can someone help me?

Answers

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,148 Personal Range Expert Personal Range Expert

    If its a RKN then it needs to be restored before you can open it.

    Gerry 0418907140 

    [email protected]

  • 793569
    793569 Member Posts: 6 ✭

    How do I restore it?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,096 Community Manager Community Manager

    File ➡️ Restore Backup File ➡️ Restore ➡️ Select your backup file

    Reckon Logo - Signature.png
  • 793569
    793569 Member Posts: 6 ✭

    Thank you. It wasn't easy but I finally got it to open correctly.

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