Pay run failing to load

iangc
iangc Member Posts: 20 Reckoner Reckoner
edited January 3 in Reckon Payroll

Hi team, I'm experiencing lag/delays/drop out on the app whilst processing pay this morning....is there an issue you are aware of? Cheers

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @iangc

    I'll get some info about this from our teams, is this occurring when accessing any area of the app or specifically the pay run screen?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • iangc
    iangc Member Posts: 20 Reckoner Reckoner

    It's happening on every employee input....keeps crashing and I'm having to log out. Error message now is "Error loading payruns. Try Again"

  • iangc
    iangc Member Posts: 20 Reckoner Reckoner

    Fyi I've updated the app to see if it helps but same issue still arising.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited June 2022

    Ok thanks for that @iangc

    I've just had a word about this and it looks like we might be experiencing a dip in performance currently which is leading to what you're encountering. The devs are looking at this right now and I'll keep you posted.


    Apologies for the hassle its causing at the moment.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • iangc
    iangc Member Posts: 20 Reckoner Reckoner

    Thanks Rav; finally completed but took much longer than expected!! Cheers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Glad to hear you were able to get your pay runs done but yes apologies for that, we're not quite running as quick as we'd like at the moment. It should start to improve over the next little while though but let me know if you still run into trouble.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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