Accounts Hosted 2022 - Email Pay Slips function is not working correctly

Kate D

Good morning,

I have upgraded to Hosted 2022 this morning and run our first pay run and the email Pay Slips function is not working correctly.

The first pop up - select Pay Slips to email - is fine and displays all the staff members as normal and they are all ticked. When I then click ok and it goes to the second pop up - Select forms to send - it is completely blank and says there are no forms to send.

I have not changed any employee settings since our last pay run in Hosted 2021, so it appears to be an issue with the upgrade to Hosted 2022.

We have lots of staff members and I really don't want to have to send all their pay slips manually.

Please let me know if you have any suggestions to fix this or, if it is an issue with Hosted, when you expect it will be fixed?

Thanks,

Kate

Rav

Hi @Kate D

Unfortunately it sounds like you may have a corrupt email in the list which is then preventing the list from populating. We've got a step by step guide on how to clear this which I'll link below -

https://help.reckon.com/article/wwvcjqoh1e-kba-3757-send-forms-list-is-blank-and-there-are-no-forms-to-email

Kate D

I'll give that a try. Thanks Rav.

Kate D

Thanks Rav, that fixed it. 😀