Renewing licence

I have paid for my new licence. I have spent over an hour on the phone and with the technician linked to my computer.

We are unable to uninstall the previous version of Reckon Home & Business so the new version can be installed. If we uninstall the old version will all of my information be lost. I backed up the files prior to starting the install

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    Hi Jennifer,

    Your data is saved to your file and not the software itself so you're fine to uninstall.

    What was the reason that it wasn't uninstalling from your PC? The process to perform a clean uninstallation, which is different from just a regular uninstall is outlined in the guide below which might be helpful in this instance -


    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • Jennifer Collett
    Jennifer Collett Member Posts: 3 Reckoner Reckoner

    Thank you for the prompt reply. The person I was speaking to regarding my registration was concerned that if I uninstalled the Reckon program I would lose all my data. I have successfully uninstalled the old program and installed the new one and all data has transferred correctly to the new program. Many thanks for giving me the courage to do this

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    Great work Jennifer 👍

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,334 Personal Range Elite Expert Personal Range Expert

    Please dont hesitate to call me and let me sort it for you.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com