EOFY Submission

rhondam
rhondam Member Posts: 6 ✭
in Reckon Payroll App & Web

Hi All

I have tried to submit the 21/22 EOFY Report to the ATO (all is correct) but once I type my name in the dedclaration, the screen won't allow me to go any further! I can't scroll down to tick the box for the declaration, it's just stuck on my name. Any ideas as I've spent an hour and a half on this and I can't get it to work. What have I missed?

Many thanks for all suggestions. :)

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi @rhondam

    This may occur if you have display assist settings switched on in your phone eg. Zoom/Magnification/Increased Font Size/Display Accessibility etc.


    If you go into your phone settings and switch them off and reopen the Payroll App it should return to a normal view where you can access the options to proceed.


    Let me know how you get on.

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  • rhondam
    rhondam Member Posts: 6 ✭

    Hi Rav

    I did reduce the text size to minimum before posting my question. I have now turned the Zoom to standard and turned off the Magnification but I still can't get it to work. The Submission date section stays a light grey colour and I can tick the declaration box now, but it won't allow me to submit?? Any other suggestions please?

    Thanks, Rhonda

  • rhondam
    rhondam Member Posts: 6 ✭

    Hi Rav

    Thanks for y our suggestions, after a couple of tries, it has worked!! Forever grateful.

    Regards, Rhonda Carnegie

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