Payroll App-Migration dint work
HI. I have a client whom I am trying to do their STP finalization and we can't log into their payroll app. It says migration didn't work.
Name is Brain Bone and ABN 27 305 591 201
Can someone help us please?
Thanks, Tenille
Comments
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I think its been the case since the rollover and just never got fixed.
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Thanks @tenille
From the sounds of it the migration of data from the old STP app to the Payroll App must have failed when it was attempted and the attempts to do so have now been exhausted.
This isn't something I can solve myself but instead I've put the details together and sent it over to my dev team who can hopefully give me a hand.
I'll let you know as soon as I hear back from them on the next steps forward.
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Great, thank you, much appreciated!!
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Its currently with our developers to perform some work on their end to try and reset your migration status and there's a fair bit involved with that from what I understand. Its in the right place at the moment and I'll let you know as soon as I receive word that its done.
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Hi @tenille
Just getting back to you on this. My Dev team have just got back to me today and confirmed that the migration status has been reset and you can try it again now.
Ensure that you're logging in with the same email address and password as your former STP app account.
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Hi Rav,
So we did all that and 20 minutes later it was still thinking. The app got closed and now we can still log in but when we try to do the migration again it says the ABN & branch number is already registered. This has become a very painful & drawn out exercise, what can we do next?
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Hi @tenille
Can you please perform the below steps -
- Logout of the Payroll App (if you can)
- Close the app in full ie. swipe it away from any other apps running on your phone at the moment
- Head over to this page https://payroll.reckon.com/ preferably on a PC
- Sign in with your usual login details and follow the prompts to migrate
- Once that is complete, reopen the Payroll App on your phone and sign in
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