Error code INCDTLS.000381

I am getting this error in an individual tax return for 2022, the figures have been brought through from the trust that is linked.

How do I fix this


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,181 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi Clifford

    You've posted your question in the Reckon Accounts (Desktop) category but I think you're actually referring to tax return software ?

    This forum doesn't have that info but I did a quick Google search for you & it appears it's related to missing $0 fields at Item 13:


    These validation errors are associated with the item 13 worksheet. You need to complete the two fields for the relevant income category by entering $0 in the empty field, refer to examples below.

    For example - CMN.ATO.INCDTLS.000381 validation error:

    When reporting an amount for distributions from trusts then you need to complete the following fields:

    (1) Managed investment scheme field, and

    (2) Other income, and

    (3) Type.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Michael Briffa
    Michael Briffa Member Posts: 3


    I have a few trusts distributions with the same error see below

    Error - Non-primary production net income from trusts amount details are incomplete (CMN.ATO.INCDTLS.000381)

    I have put in $0.00 in the available fields but it still does not work. Any fixes of suggestions ?

    Thanks in advance


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hi @Michael Briffa

    If you're using a tax return software such as Practice Management or Elite, please give the their technical support team a call on 1300 277 787 and a technician will be able to assist.