ACCOUNTS HOSTED - Emails Bouncing

Hi
we are having issues with emails bouncing when sending invoices, remittances, etc directly from [email protected]
Can this be rectified please?
Comments
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Hi @JO-ANNE
Are the emails showing as bounced in Hosted's Email Report? If so, there should be a reason for the bounce listed there as well.
Can you let me know what is listed in the email report for these specific emails that have bounced back.
Info on the Email Report in Reckon Accounts Hosted linked below -
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Hi Rav
this is the result
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From what I understand, which is admittedly limited, a transient bounce means that the email has rejected by the recipient mail server. The most general cause is typically when the recipient has set up an "out of the office" automatic reply.
Has the intended recipient confirmed with you that the email hasn't been received?
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Yes I have spoken to the customer and has confirmed the emails were not received, but when I sent them directly from my email address she received the invoice.
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Thanks for that Jo-Anne
Also, can I just clarify, is this occurring on ALL emails you're sending out from Hosted or just this selected customer only?
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Morning Rav, it happens randomly on different emails. It happens quite often when I am emailing supplier remittance advices. This one has come to my attention as it was a single invoice for a cash customer.
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Right ok, and is it the same bounce reason/message for each of the times you've observed an outbound email bouncing? Or are there various messages/reasons for the others.
The reason I'm asking is I'm trying to narrow down the cause of the bounce message you've highlighted earlier above.
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I have received bounce emails in the past but am just looking in the email report and they do not appear there. Below is one that doesn't appear in the email report.
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I'll see if I can get a bit more info from our Hosted team in relation to the 'transient bounce' message.
I'll get back to you about it as soon as I hear back from the devs.
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HI Rav
have you any information on this issue?
I am receiving this message again today on another customer email I use very regularly.
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FYI - Rav’s away for a few days, I think till Monday
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