E-mailing invoices from Reckon Hosted

Cheryl Medley
Cheryl Medley Member Posts: 140 Reckoner Reckoner
edited August 2022 in Accounts Hosted

I have recently acquired a new client so I have set them up in Reckon Hosted. At this stage I am only up to sending invoices for them but I am having difficulty with those invoices actually going from Hosted. I have checked the e-mail address I am sending to and it agrees with the one I was given. I have the e-mail of the client correct. I have managed to send a second group of invoices directly from Hosted but the ones I am trying to send now, a new customer, aren't going, the message is just saying '3 of 3 pages going on line'. Any suggestions on what I may have missed? Unfortunately I cannot clear the sending procedure so can't actually go back into that account to move forward. Cheryl. Burdekin Book-Keeping Services

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Hi @Cheryl Medley

    There might be a prompt or window open in the background that is awaiting action. Try pressing Alt and Page Down or Alt and Page Up buttons to bring any windows in the background to the foreground to see if that's the case.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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