Start-up Default File Location

Alian

Since renewal and installing the new Reckon Personal Plus 2022

On opening the program, I must now select whether I am a new user, or an existing user.

I select "I am already a Reckon Accounts User" - then Next

Selection then appears (x4 options) - I select "Open a file located on this computer" (other selections include restore backup, start over and create new data file, open sample file)

I choose to open a file located on my P.C.   The Open File window shows the name of my current file (retrieved from C:/.....Path to the file). When this is selected, password inserted, the program starts.

HOW DO I BYPASS THIS TEDIOUS PROCESS AND DEFAULT TO MY FILE LOCATION??

Prior to upgrading, it defaulted to my programme location. Would appreciate any ideas

cheers

Rav

Hi @Alian

I'll link a help guide below which contains info on how you can solve this -

https://help.reckon.com/article/n15fstuokj-kba-2768-last-file-opened-does-not-open-when-personal-plus-launched-see-welcome-screen-repeatedly

In particular, I'd recommend ensuring your file name is less than 8 characters in length.

Alian

Thank you - took your advice and found advice for naming convention of less than 8 characters.

It now WORKS - appreciate your prompt response - Thank You.