Why can't I set up bank feeds

Brianne Member Posts: 1

When under Company Preferences, there is no "Enable Reckon BankData" field. It's blank under "Default APCA number". Also when I go into the Banking area there is no "Online Banking Centre" option.

When I go into bankdata.au.reckon.au to try and activate bank feeds, it only takes me to a "How to - Reckon Bank Data" help page which is totally useless.

I also can't figure out how to convert a a pdf, excel or csv file to QIF.

I am new to Reckon and very frustrated by how un-user friendly it is. There are very few help articles and virtually no youtube videos to assist with using Reckon Hosted.