Unable to login to https://payroll.reckon.com/login

louise_d_butler
louise_d_butler Member Posts: 2
edited September 2022 in Reckon Payroll App & Web

Hiya,

Issue: I'm trying to login into 'https://payroll.reckon.com/login' however the 'Log in' button never changes from grey and when I click it anyway it just resets the page (the email/password input is blank, and no errors come up to indicate what might be the issue)

I've tried on my Windows computer using Microsoft Edge, Microsoft edge in private mode, Firefox, also tried on my mobile using Chrome

Steps:

1 - Go to https://payroll.reckon.com/login

2 - Enter in my login details

3 - 'Log in' button stays grey, click it anyway

4 - Page refreshes, both inputs are cleared, and no errors appear


Any help would be appreciated.

Best Answer

  • louise_d_butler
    louise_d_butler Member Posts: 2
    edited September 2022 Answer ✓

    Thanks to you both.

    I've worked out that it's my ad blocking proxy blocking something (assuming a tracker of some sort), I've managed to login by circumventing it.

Answers

  • swakhlu01 .
    swakhlu01 . Member Posts: 483 Payroll App Expert Payroll App Expert

    @louise_d_butler I am able to login in successfully using Chrome from Windows computer.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager

    Hi @louise_d_butler

    Is this still occurring for you today? I've just tested out on Chrome and Firefox (PC) in both regular and incognito modes and seemed to work normally in attempts.

    Are you entering your login credentials manually or are they being pre-filled from being saved in the browser?