I can’t receive MFA Code

tomfangliu
tomfangliu Member Posts: 1 ✭
in Reckon Payroll App & Web

I am not able to receive my MFA code since last Saturday. My last time received a mga code is at 30/09/22 and it was through quickly. My carrier is Optus.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi @tomfangliu

    Is this still occurring for you if you attempt to login this morning?

    Do you usually receive the MFA codes pretty quickly or do they take a while to come through? ie. do you have good mobile coverage at your location?

    Try switching your phone to flight mode for about 20-30 seconds. This will disconnect your phone from the mobile network. After that turn flight mode off and your phone will be forced to poll your network provider which should make any pending messages come through.

    Let me know how you get on.

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