personal plus 2022 upgrade - no share price history

1140509
1140509 Member Posts: 3 ✭
in Personal Plus and Home & Business

I just completed upgrading from personal plus 2021 to 2022. All the files/current values look ok except I have no share price history. In calling the help line they say they have not been trained in personal plus 2022 so I need to go though community for help

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,104 Community Manager Community Manager

    Hi @1140509

    What process did you follow to upgrade from your 2021 edition to the new 2022 verison?

    Your share price data is stored in the .qph file. Can you confirm if a .qph file with the same file name as your main .qdf file is present in the same folder location.

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  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,152 Personal Range Expert Personal Range Expert

    Give me a call and i will thru it with you.

    Gerry 0418907140 

    [email protected]

  • 1140509
    1140509 Member Posts: 3 ✭

    Hi Rav

    I backed up my data as a .rkn file before upgrading. After the upgrade I accessed this .rkn file and restored the backup. This produced the 5 files with the same name including .qdf and .qph. in the same folder. I then opened the .qdf file. All the data seemed correct but no share history.

    Hi Gerry thanks for your offer. I will see how I go with Ray and then call you if unresolved

    Frank

  • 1140509
    1140509 Member Posts: 3 ✭

    thanks Gerry, I will give you a call today

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