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Remittance Advice Screen Freezes

JenSchmidt

I use Reckon Accounts Hosted and when I send remittance advices by email, it sends the email and then freezes. Can't exit out of Remittance screen or go to any other screen. Have shut down system and when Reckon is reopened the remittance screen is still there. Any thoughts?

Accepted answers

Rav

Hi @JenSchmidt

There might be a prompt or window open in the background that is awaiting action. Try pressing Alt and Page Down or Alt and Page Up buttons to bring any windows in the background to the foreground to see if that's the case.

All comments

Rav

Hi @JenSchmidt

NarellePaterson

I have had this problem on many occasions the only way out was to exit and end session in the control section and then you have to go back in ...it is very annoying.

Jonn Stewart

This is still happening. Any solution yet?

Jonn Stewart

https://community.reckon.com/discussion/comment/20633111#Comment_20633111

There is nothing in the background. This is a very frustrating bug that needs fixing.

Theresa Waters

Has anyone found a solution to this issue? Thank you

ShelleyG

This happens to me as well. Very annoying.

Alex_10836088

This has been reported as happening in our environment also since recent upgrade. We're using Reckon Accts Hosted.

The remittance emails are actually being sent but screen hangs and need to log the user's session out. Can't see any other hidden windows

GregK

I had the same problem on Reckon Hosted in July 2025. Tried the ALT Page Up/Down which did nothing, but clicked the 'Window' icon up top, which then showed me the outgoing emails allowing me to click 'Send'.. Had the same issue and same fix with Payslips.

ws' icon and that showed me the emails in the background.

Therese R

Thanks for the tip @Gregk! worked really well.

Renee_ILS

We are having the same issue when sending Statements. Very frustrating.

Eric Murphy

@Renee_ILS try the suggestion from Greg, it worked a treat

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