Remittance Advice Screen Freezes

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JenSchmidt
JenSchmidt Member Posts: 5

I use Reckon Accounts Hosted and when I send remittance advices by email, it sends the email and then freezes. Can't exit out of Remittance screen or go to any other screen. Have shut down system and when Reckon is reopened the remittance screen is still there. Any thoughts?

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    Hi @JenSchmidt

    There might be a prompt or window open in the background that is awaiting action. Try pressing Alt and Page Down or Alt and Page Up buttons to bring any windows in the background to the foreground to see if that's the case.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Answers

  • NarellePaterson
    NarellePaterson Member Posts: 114 ✭✭✭
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    I have had this problem on many occasions the only way out was to exit and end session in the control section and then you have to go back in ...it is very annoying.

  • Jonn Stewart
    Jonn Stewart Member Posts: 2
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    This is still happening. Any solution yet?

  • Jonn Stewart
    Jonn Stewart Member Posts: 2
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    There is nothing in the background. This is a very frustrating bug that needs fixing.

  • Theresa Waters
    Theresa Waters Member Posts: 30
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    Has anyone found a solution to this issue? Thank you

  • ShelleyG
    ShelleyG Member Posts: 28
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    This happens to me as well. Very annoying.

  • Alex_10836088
    Alex_10836088 Member Posts: 40 ✭✭
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    This has been reported as happening in our environment also since recent upgrade. We're using Reckon Accts Hosted.

    The remittance emails are actually being sent but screen hangs and need to log the user's session out. Can't see any other hidden windows