Remittance Advice Screen Freezes

JenSchmidt Member Posts: 1

I use Reckon Accounts Hosted and when I send remittance advices by email, it sends the email and then freezes. Can't exit out of Remittance screen or go to any other screen. Have shut down system and when Reckon is reopened the remittance screen is still there. Any thoughts?

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,091 Community Manager Community Manager
    Answer ✓

    Hi @JenSchmidt

    There might be a prompt or window open in the background that is awaiting action. Try pressing Alt and Page Down or Alt and Page Up buttons to bring any windows in the background to the foreground to see if that's the case.