Staff member left - STP

System
System Member Posts: 256 Moderator Moderator
in Reckon Accounts (Desktop)
This discussion was created from comments split from: STP Sharing.

Comments

  • Burnbaby
    Burnbaby Member Posts: 30 Novice Member Novice Member

    Hi, Our main Admin person who was registered for our company STP reporting has now left the business and we are unable to contact them to get access to their log in details for STP. Hence, we are not able to share to allow another employee to upload STP.

    How do we get around this issue?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi @Burnbaby

    A potential option is to transfer the ownership of the existing STP entity from the current account its in to a new account that you setup. You'll need to have a chat with our Support team to kick this off as there are some security requirements around this including a signed statutory declaration.

    Once the transfer of ownership is completed, the STP entity will be removed from the existing account and live exclusively in the receiving party's account from that point forward.

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