MutiFactor Authentication Code

Sue MacKenzie
Sue MacKenzie Member Posts: 6 ✭
in Reckon One

Trying to launch GovConnect STP but not receiving the MFA code when I click 'SEND CODE'.

Have checked the mobile number it is suppose to go to and that is correct.

Can you help?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,092 Community Manager Community Manager

    Hi Sue

    Do you usually receive the MFA codes pretty quickly or do they take a while to come through? ie. do you have good mobile coverage at your location?

    Try switching your phone to flight mode for about 20-30 seconds. This will disconnect your phone from the mobile network. After that turn flight mode off and your phone will be forced to poll your network provider which should make any pending messages come through.

    Let me know how you get on.

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  • Sue MacKenzie
    Sue MacKenzie Member Posts: 6 ✭

    Thanks for the advice. Code has now come through.

    Thank you.

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