Can't login

Signature_Creations
Signature_Creations Member Posts: 3 Novice Member Novice Member
edited January 3 in Reckon Payroll

Hi, I can't login to the payroll app. When I open the app and enter the security code it then takes me to a screen asking for my ABN which I enter and it says it's already registered, which I know it is but I can't get in to my profile to

Screenshot_20221114-121913_Payroll.jpg

pay my staff. This must have just happened this week as last week was completely normal.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Signature_Creations

    Are you logging in with the same credentials ie. email address that your account was created with and ABN registered to?

    When I look at the ABN from your screenshot I can see there is already an existing account that its been registered to. I can't advise you what email address the account is under but put simply, if you enter the correct email address & password that the account was created with it should let you through.

    Let me know how you get on.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Signature_Creations
    Signature_Creations Member Posts: 3 Novice Member Novice Member

    It allows me to sign in, but after the authentication screen usually it goes straight to my employer profile but now it just goes to this (attached) and I can't get any further without putting my ABN in but then it goes the the other screen saying there's an existing account, which is the one I want to get into.

    Screenshot_20221114-130236_Payroll.jpg


  • Signature_Creations
    Signature_Creations Member Posts: 3 Novice Member Novice Member

    Ok I've just uninstalled the app and reinstalled it and it has let me in. Seems to be sorted now. Thank you.

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