Shared Users being Asked for Username and Password . . .

jmckean911
jmckean911 Member Posts: 11

Hi all,

We have created additional users and purchased appropriate licenses. We have shared the company file with the new users. New users are logging on and accessing the new company file BUT are then being asked for a Username and Password . . . they enter their Username and Password and a warning box is coming up saying it is incorrect . . . I have confirmed with my own eyes they are using the same Username and Password they used to log in to Reckon Accounts Hosted in the first instance, is there another? Please help?!!

Answers

  • GerryWinter
    GerryWinter Accredited Partner Posts: 963 Personal Range Expert Personal Range Expert

    Where is the login issue with starting the program or when you try and access the the company file?

    Gerry 0418907140 

    [email protected]

  • jmckean911
    jmckean911 Member Posts: 11

    Hi Gerry, the users can all log into the platform but it is where they log into the Company File . . . I just don't remember setting a password for the Company File to be honest . . . from reading a bit more on the Support Hub I understand you can change the Password under Company / Change your password . . .

  • GerryWinter
    GerryWinter Accredited Partner Posts: 963 Personal Range Expert Personal Range Expert
    edited November 24

    Have you setup each as a seperat user with roles,

    goto COMPANY, USERS, and set them up with appropriate access etc.

    Gerry 0418907140 

    [email protected]

  • jmckean911
    jmckean911 Member Posts: 11

    Yes I have . . . is that the Username they use then to also log on?

  • Acctd4
    Acctd4 Accredited Partner Posts: 2,086 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited November 24

    @jmckean911 No, the login to the Reckon Accounts Hosted platform here:

    • is compulsory
    • logs you into Reckon's servers (where your company files are stored)
    • is a paid license login

    The Username is your numerical Reckon Customer ID (unless you've specifically changed it) with each user having a "-number" eg User One: 123456-1, User Two: 123456-2 etc





    ... & is completely different & separate to your OWN Reckon Accounts Company File login(s) here:

    You can have one paid RAH license but multiple Users set up within your company file itself (Obviously only one user is able to be logged in at any one time if you only have one license though)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015) * ICB-Certified Bookkeeper * Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • jmckean911
    jmckean911 Member Posts: 11

    Hi all thanks for your support - problem solved