Shared Users being Asked for Username and Password . . .

jmckean911

Hi all,

We have created additional users and purchased appropriate licenses. We have shared the company file with the new users. New users are logging on and accessing the new company file BUT are then being asked for a Username and Password . . . they enter their Username and Password and a warning box is coming up saying it is incorrect . . . I have confirmed with my own eyes they are using the same Username and Password they used to log in to Reckon Accounts Hosted in the first instance, is there another? Please help?!!

GerryWinter

Where is the login issue with starting the program or when you try and access the the company file?

jmckean911

Hi Gerry, the users can all log into the platform but it is where they log into the Company File . . . I just don't remember setting a password for the Company File to be honest . . . from reading a bit more on the Support Hub I understand you can change the Password under Company / Change your password . . .

GerryWinter

Have you setup each as a seperat user with roles,

goto COMPANY, USERS, and set them up with appropriate access etc.

jmckean911

Yes I have . . . is that the Username they use then to also log on?

Unknown

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Acctd4

@jmckean911 No, the login to the Reckon Accounts Hosted platform here:

• is compulsory
• logs you into Reckon's servers (where your company files are stored)
• is a paid license login

The Username is your numerical Reckon Customer ID (unless you've specifically changed it) with each user having a "-number" eg User One: 123456-1, User Two: 123456-2 etc

... & is completely different & separate to your OWN Reckon Accounts Company File login(s) here:

You can have one paid RAH license but multiple Users set up within your company file itself (Obviously only one user is able to be logged in at any one time if you only have one license though)

jmckean911

Hi all thanks for your support - problem solved