Problem in either VendorInfo or AusKey Credentials lodging STP ??

Handrails
Handrails Member Posts: 2 Novice Member Novice Member
in Reckon Accounts (Desktop)

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changes in your accounting product before submitting again.

Error message

  • Problem in either VendorInfo or AusKey Credentials.

First time encountered this message .. would anybody know what is causing this or how to fix this ??

Your help would be appreciated !!!

Answers

  • Handrails
    Handrails Member Posts: 2 Novice Member Novice Member

    The following error messages have been returned from the ATO and need to be reviewed. You may need to make changes in your accounting product before submitting again.

    Error message

    • Problem in either VendorInfo or AusKey Credentials.

    Never received this message prior.

    If anybody knows the cause or how to fix this it would be appreciated as I cannot upload STP details.

    Thanking you.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Handrails

    This ATO error response means there was an issue on their end with processing the submission. The ATO have been experiencing some fairly significant system issues over the last couple of weeks which have impacted STP submissions being processed.

    We've been advised this has now been resolved so I'd recommend that you send through this submission again.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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