Has anyone experienced an issue in respect to share transactions being randomly duplicated?

Options
HazelR
HazelR Member Posts: 1

Recently Reckon claimed we had insufficient shares to sell. In over 20 years of using the software this has never happened before. Tracing all transactions back revealed that a sale 10 years had been deducted twice. However this duplicate transaction is not recorded. The drop down list of holdings did not balance with the total shares as recorded by Reckon, which had the correct balance. But on recording a sale it claimed we had insufficient shares.

An audit identified 2 similar situations.