Problem logging in
Dianne Thompson
Member Posts: 7 â
When I try to log in, I can't type in the authentication code as no keypad appears on my device. Before this happened. I was asked to update the software which I did.
Thank you
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Answers
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Hi Dianne,
If you tap in the field to enter your MFA code is it not bringing up your phone's on-screen keyboard?
Are you using the standard keyboard functionality/app on your phone or are you using some other keyboard app?
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Hi Rav,
Thank you for your reply. Yes, it wasn't bringing up the keyboard. I messaged you after 11 attempts, but later on I tried it again and it worked! So not sure what had happened.
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