Upgraded to premium. But getting view mode only.

Udai Muthu
Udai Muthu Member Posts: 15 Reckoner Reckoner
edited January 3 in Reckon Payroll

We upgraded from the Basic plan to Premium Plan on 9/3/2023.

But we are still getting the following message on the web:

'Payroll web access is a premium feature. You're in view-only mode currently'.


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Our login email address is udai.muthu@iag.com.au.

But our gmail account is different.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Udai Muthu

    Are you using the latest version of the Payroll App? The current version is 6.0.99. Please check your app store for any updates available for you to download.

    Secondly, can you try the following in the app;

    Go into the Settings menu ➡ tap on Restore Purchases. Confirm if the purchase you made via your app store is synced successfully.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Udai Muthu
    Udai Muthu Member Posts: 15 Reckoner Reckoner

    Hi Rav, Thanks for looking into this issue.

    Yes. We had the Payroll App version 6.0.97. Now we have upgraded to the version 6.0.99.

    When I tried to ' Restore Purchases', I got the message:

    Unable to restore purchases

    Response not successful: Received status code 400

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Thanks for trying @Udai Muthu

    Let me see if I can get a bit more info around this from our dev team. I'll keep you posted.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi again @Udai Muthu

    Can you please logout of your Payroll App account then log back in now and let me know if you are able to access premium features in the app.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Udai Muthu
    Udai Muthu Member Posts: 15 Reckoner Reckoner

    Thanks Rav. It is all good now. Our plan shows 'Premium'. Thanks for your prompt service.

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