Reckon Accounts Personal 2022 Keeps Crashing

Karl Baker

Hi all. Hope someone can help me with this, because I'm pulling my hair out.

I tried to open my Reckon Personnal accounts 2021 this morning, to record some transactions. I last used the software on Friday 14th April with no problems. Today the software carashed after I entered my personal password. Crashed as in the software closed completely. After several PC restarts (as in Windows 10, fully updated, on a 3 year old i7 intel processor PC with 32Gig of RAM), I decided to uninstall Reckon Personal 2021 and reinstall. This I did, but then had to call Reckon to activatie the new install. To cut a long story short, the Reckon staffer told me to download Reckon 2022, and he guided me through that process and got it activated. So I now have Reckon Personal 2022 on my computer - but it crashes in exactly the same ways as my original 2021 software did. At this stage I was put through to Technical Suppoort. They couldn't get Reckon 2022 working either, and told me to come to the community website. Here I am.

HELP!!!!! Anyone got a solution for this?

Karl Baker

Thanks very much Gerry.

GerryWinter

Call me in a couple of hours and I'll be able to sort out your problem. It is now 9:30 Perth time

Karl Baker

Just finished a marathon session with Gerry, who did a magnificent job of resolving my Reckon issue and retrieving my data. Many thanks Gerry - top job and much appreciated. KB

Rav

Love to hear that, awesome to have you on the Community @GerryWinter! 👏

Thank you so much for your tireless efforts in assisting folks with their Reckon Personal software! 🙌