STP Premium, problem marking pay run, as paid

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gghoro
gghoro Member Posts: 25
edited January 3 in Reckon Payroll 🚀

This is the first time I have tried to send a payrun to the ATO, after moving from STP to STP premium. (I did try to create an appropriate category in "Pay Schedules", within the Settings icon.)

Greg

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,580 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited April 2023
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    Hi Greg

    Are you referring to the app ?

    This category is for Reckon Accounts Hosted accounting software so I’d recommend searching/posting in the app category instead ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • gghoro
    gghoro Member Posts: 25
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    Dear Shaz,

    Thanks for considering my query. Your comment didn't resolve my problem.

    Greg

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,008 Community Manager Community Manager
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    Hi @gghoro

    I've moved your post over to the Payroll App category 🙂

    In regard to your query, I've got a couple of recommendations depending on how many employees you have included in this pay run;

    If there are multiple, try the following -

    • Look at the first employee in the pay run and take note of their pay details eg. earnings, super etc then remove that employee from the pay run
    • Mark the pay run as paid
    • Switch the pay run back to draft status
    • Add the employee from step 1 back into the pay run along with their earnings etc
    • Mark the pay run as paid again


    If there is only one employee in the pay run, try the following -

    • Switch the pay run to draft
    • Change the Pay Date
    • Remove the earning item from the employee in the pay run
    • Re-add the earning item back in
    • Change the Pay Date back to the correct date
    • Mark the pay run as paid


    I know there's a fair bit there and our team is currently investigating some of the causes of this but in the interim, I'd recommend giving the above workaround a go when you can.

    Let me know how you get on.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • gghoro
    gghoro Member Posts: 25
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    Dear Rav,

    Thank you, your procedure has overcome my problem. The obvious question - what will happen with the next pay run? Will I have to repeat your procedure each time I send a pay run to ATO?

    Regards,

    Greg

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,008 Community Manager Community Manager
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    I don't believe it should occur again @gghoro but if it does please apply the above workaround just for now.

    I spoke with my dev team about this particular issue yesterday afternoon and they've confirmed that a fix has been created which is currently going through testing right now and hopefully comes through in the next update (pending results of testing).

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • gghoro
    gghoro Member Posts: 25
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    Thanks very much. Greg