STP Premium, problem marking pay run, as paid

gghoro Member Posts: 26
edited April 23 in Reckon Payroll App & Web

This is the first time I have tried to send a payrun to the ATO, after moving from STP to STP premium. (I did try to create an appropriate category in "Pay Schedules", within the Settings icon.)



  • Acctd4
    Acctd4 Accredited Partner Posts: 3,157 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited April 22

    Hi Greg

    Are you referring to the app ?

    This category is for Reckon Accounts Hosted accounting software so I’d recommend searching/posting in the app category instead ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • gghoro
    gghoro Member Posts: 26

    Dear Shaz,

    Thanks for considering my query. Your comment didn't resolve my problem.


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,091 Community Manager Community Manager

    Hi @gghoro

    I've moved your post over to the Payroll App category 🙂

    In regard to your query, I've got a couple of recommendations depending on how many employees you have included in this pay run;

    If there are multiple, try the following -

    • Look at the first employee in the pay run and take note of their pay details eg. earnings, super etc then remove that employee from the pay run
    • Mark the pay run as paid
    • Switch the pay run back to draft status
    • Add the employee from step 1 back into the pay run along with their earnings etc
    • Mark the pay run as paid again

    If there is only one employee in the pay run, try the following -

    • Switch the pay run to draft
    • Change the Pay Date
    • Remove the earning item from the employee in the pay run
    • Re-add the earning item back in
    • Change the Pay Date back to the correct date
    • Mark the pay run as paid

    I know there's a fair bit there and our team is currently investigating some of the causes of this but in the interim, I'd recommend giving the above workaround a go when you can.

    Let me know how you get on.

  • gghoro
    gghoro Member Posts: 26

    Dear Rav,

    Thank you, your procedure has overcome my problem. The obvious question - what will happen with the next pay run? Will I have to repeat your procedure each time I send a pay run to ATO?



  • Rav
    Rav Administrator, Reckon Staff Posts: 15,091 Community Manager Community Manager

    I don't believe it should occur again @gghoro but if it does please apply the above workaround just for now.

    I spoke with my dev team about this particular issue yesterday afternoon and they've confirmed that a fix has been created which is currently going through testing right now and hopefully comes through in the next update (pending results of testing).

  • gghoro
    gghoro Member Posts: 26

    Thanks very much. Greg