STP Premium, problem marking pay run, as paid
This is the first time I have tried to send a payrun to the ATO, after moving from STP to STP premium. (I did try to create an appropriate category in "Pay Schedules", within the Settings icon.)
Greg
Comments
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Hi Greg
Are you referring to the app ?
This category is for Reckon Accounts Hosted accounting software so I’d recommend searching/posting in the app category instead ☺️
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Dear Shaz,
Thanks for considering my query. Your comment didn't resolve my problem.
Greg
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Hi @gghoro
I've moved your post over to the Payroll App category 🙂
In regard to your query, I've got a couple of recommendations depending on how many employees you have included in this pay run;
If there are multiple, try the following -
- Look at the first employee in the pay run and take note of their pay details eg. earnings, super etc then remove that employee from the pay run
- Mark the pay run as paid
- Switch the pay run back to draft status
- Add the employee from step 1 back into the pay run along with their earnings etc
- Mark the pay run as paid again
If there is only one employee in the pay run, try the following -
- Switch the pay run to draft
- Change the Pay Date
- Remove the earning item from the employee in the pay run
- Re-add the earning item back in
- Change the Pay Date back to the correct date
- Mark the pay run as paid
I know there's a fair bit there and our team is currently investigating some of the causes of this but in the interim, I'd recommend giving the above workaround a go when you can.
Let me know how you get on.
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Dear Rav,
Thank you, your procedure has overcome my problem. The obvious question - what will happen with the next pay run? Will I have to repeat your procedure each time I send a pay run to ATO?
Regards,
Greg
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I don't believe it should occur again @gghoro but if it does please apply the above workaround just for now.
I spoke with my dev team about this particular issue yesterday afternoon and they've confirmed that a fix has been created which is currently going through testing right now and hopefully comes through in the next update (pending results of testing).
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Thanks very much. Greg
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