Can a customer be set up with invoice only email and statement only email.

Nebgarbrooke

A customer has requested using 2 seperate emails (large business) so as not to double up everytime an invoice is sent. They only want AP to receive statement and their invoicing department the invoices.

Kris_Williams

Not to my knowledge - workaround would be to print the statement to pdf and email as attachment from email program

Nebgarbrooke

Thanks Kris. I'm surprised such a basic feature isn't available.

Kris_Williams

There is an option for a 2nd email address but that would mean both departments would receive all emails

Nebgarbrooke

You're right Kris and that's where the problem is they've asked they don't keep getting doubled up with the same invoices all the time. I'll just have to manually email them a pdf during EOM.

Acctd4

@Nebgarbrooke Another workaround option leading on from what Kris said ... is to have one (eg the main invoicing department) email address in the Customer Email field & the AP one in the cc field. Have your Preference under Online set to Display each email before sending & just delete the unwanted email address on it each time.

Not a perfect solution but do-able ... 😬