Problems with the Reckon Accounts Personal 2022 Product and Customer Support

831290
831290 Member Posts: 2 Novice Member Novice Member

I have been using Reckon Personal Accounts for many years. During that time I have had continual problems to trying to access this function as it suffers from multiple script errors. This problem has continued through multiple updates of the software over the years and new computers. Is this just me who suffers from this or is it a known problem. Is there a solution?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @831290

    The Product & Customer Support option in the menu directs to our Support Hub linked below -


    Are you contending with an issue that you need assistance with?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • 831290
    831290 Member Posts: 2 Novice Member Novice Member

    It is a problem I have been contending with each time I try to access this function from within the app. Given how long it has existed I'm not sure if it is a fault in the app or just something in my environment that is causing the problem though I think this is unlikely as I do not have the issue with other apps.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,372 Personal Range Elite Expert Personal Range Expert

    Call me next week and i will have a go at sorting this for you.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com