Reckon API Support not getting response ?

cosmic
cosmic Reckon Developer Partner Posts: 1,124 Reckon Legend Reckon Legend
edited June 2023 in Reckon API

Hello API Team

I am not getting responses on my queries for last few days!

The users that are Reckon users getting frustrated .

Rav, can you check please , i will also call my management contacts in Reckon.

Chandra

Cosmic Bills

Cosmic Accounting Group

Accountants and Tax Agents 22397009

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi Chandra,

    I've flicked this over to our API team and they'll be in touch as soon as possible.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • cosmic
    cosmic Reckon Developer Partner Posts: 1,124 Reckon Legend Reckon Legend

    Hello Shane and team!!

    I have sent few requests to Reckon api email, and we cannot see and automatic acknowledgement any more

    This is critical for Reckon users of Cosmic , can we get this looked at.

    Rav, check whats happening , in the meant time i will give call to Andrew or Alex

    Chandra

    Cosmic Accounting Group

    Accountants and Tax Agents 22397009

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi Chandra,

    Can I just confirm when you sent through your latest email to the API team and I'll ask the team to take a look.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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