How to resolve "Script Error" for Accounts Home & Business 2022

pwgillin
pwgillin Member Posts: 3 Novice Member Novice Member
in Personal Plus and Home & Business

Upon selecting the Help drop down menu and then Product and Customer Support I am greeted with "Script Error" which must be cleared before I am able to do anything else on my computer.

Best Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    Answer ✓

    Hi @pwgillin

    The page that the 'Product and Customer Support' menu option is pointing to is the one I'll link below which should load without issue when opened externally -

    https://www.reckon.com/au/support/


    I've reported the script error message to our product dev team.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,372 Personal Range Elite Expert Personal Range Expert
    edited June 2023 Answer ✓

    Does this happen only on that page?

    I just checked again and it happens on mine as well, Rav's link is the same as whats behind that error message.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

Answers

  • pwgillin
    pwgillin Member Posts: 3 Novice Member Novice Member

    Hi Gerry,

    Because it takes many clears for the Script Error it is only on the "Product and Customer Support" link so far.


    Thank you

  • pwgillin
    pwgillin Member Posts: 3 Novice Member Novice Member

    Thanks. I have saved Rav's link as a favourite but it is untidy for this to occur from within the program.

    Ta

    Peter

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