Hosted 2023 not opening a company

Michael O'Connor_7053891
Michael O'Connor_7053891 Member Posts: 24 Reckoner Reckoner
in Accounts Hosted

I opened Hosted 2023.... and used and completed STP migration assistant.

Following this hosted seemed to freeze so I shut it down. On re opening the program it loaded with out my company.. and still would not open company even when I went "file"... "open or restore company"


Please help

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Hi @Michael O'Connor

    Can you head into the Hosted control panel and logoff any active sessions in the 'Log off Remote Sessions' section then logout (use the Logout option).

    Once that is done, close your browser then reopen Hosted and login. Try to open your file again, does it work successfully?

  • Michael O'Connor_7053891
    Michael O'Connor_7053891 Member Posts: 24 Reckoner Reckoner

    Thanks again Rav

    I am back up and running!!

    Do you think the problem is now solved??

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Its hard to say what the cause of that was but I imagine it was the session getting stuck or maybe an interruption in the connection. Regardless, it sounds like you've done everything right so you should be good to go from here.

    The only thing I'll add is, when you're finished using your file, ensure that you exit using the File ➡ Exit option so that the connection is terminated correctly. Also, if you ever find yourself with connection issues, our first recommendation is to always log off any active sessions.

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