SMS MFA Code not accepting

Alex_10836088

We're in process of migrating to Hosted from Desktop - Have setup a new user with MFA (using SMS)

They receive the code very quickly but in the web page/popup to enter the code and press Submit, it does nothing - no errors, no spinners - nothing.

Have tried refreshing page and closing all browsers and re-opening

Am using Win 10 Pro with Latest EDGE version

Anyone else having issues ?

Am going to try with another user and PC

Rav

Morning Alex,

I just tried this out on Hosted by adding a new MFA to my account and it seemed to work ok (I used Chrome). Does the same thing happen if you try on the same PC but a different browser?

Alex_10836088

Hi Rav - This is interesting - confirmed it is working for other users on their computers (all PCs are the same config & browser and in same network)

I have also managed to get this user's MFA working when in a Private Window. So I've then cleared his cache and disabled all extensions on his browser - but no different - Developer console is getting a 403 error response to the post call when i hit the submit button.

I haven't tried Chrome - but only cos i know it works in Edge for everyone else normally and even for him when in private mode (so wouldn't seem to be related to his profile)

At least i know it's our issue though and can also rule out issues at Reckon's end so will keep playing as time permits

Rav

Really good observations and info, thanks for sharing Alex. Would be interested to hear how you go.