Creating STP file

System Member Posts: 225 Moderator Moderator
This discussion was created from comments split from: Reckon Accounts Hosted 2023 & STP Phase 2 MEGATHREAD ๐Ÿ“Œ.


  • KerryM
    KerryM Member Posts: 1 โœญ

    I have just run my first pay for the 23/24 year. It was only 1 person (Director) and I already completed the Migration Successfully. I tried to export a report to the Reckon Customer Portal to report STP2, but it won't pick up the report. There are no errors, no messages, it just won't pick it up.

    I manage x 2 companies in the software. It worked for 1 company but not the other. The difference being Directors Fees. Is there something else I am missing?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Morning @KerryM

    Can I just confirm that you actioned the 'Complete Migration Assistant' step after you finished inputting the new data for your employees and pay items?

    There's info in this toward the end of the Migration Assistant how-to video which I'll link below -

  • Kris_Williams
    Kris_Williams Member Posts: 3,197 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Compare the setup for the wages item Directors fees with the payroll item in the company file that worked, screen by screen. I sometimes use my phone to take a photo of each step and then compare