Reckon GOV connect

Louise Martin
Louise Martin Member Posts: 4

I have a client who is set up in my reckon and I do payroll for them using reckon. I have lodged my software if with ATO but was given the branch no.1 which would not let me move past first time page details, I have put in no2 but the ato tell me the branch number cant be 2 but when I lodge stp it tells me the branch number is wrong.. I have had no other problems with adding clients, the ato have tried putting the software id next to me business and my client. I have spend all day trying to sort this out. 1. how can I delete the client from gov connect or 2 how can I get Gov connect to accept my client any information would be greatly appreciated please. I am using desktop


  • Rav
    Rav Administrator, Reckon Staff Posts: 16,025 Community Manager Community Manager

    Hi Louise

    To clarify, what GST branch number does this ABN have in reality? 001 or 002?

    If it has 001 in reality, why was it setup with 002?

    What is the ABN?

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  • Louise Martin
    Louise Martin Member Posts: 4

    Hi Rav

    It should have been just 1 thats what the ato said to put but I put 2 in error.

    Can I put the ABN on here

    Thank you