Unable to log into Reckon Payroll on Desktop
Hi Rav, after completing a pay run this morning and logging out, I've been unable to get back into Payroll since! I'm looking to access Payroll to update employee wages following the 1 July wage increase as well as the superannuation increase (which I presume will automatically be updated in the system). When attempting to log-in, all I get is a white screen with three blue dots scrolling across :-(
Cheers, Ian
Answers
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Hi Ian
I think we had a little bit of a dip in performance speeds earlier but it was resolved a fair while ago now (around midday).
Does the login screen appear for you when you head to Payroll Web? https://payroll.reckon.com/ or does the white screen appear immediately?
Does the same thing happen if you try to login using a different browser?
I just tried logging in to Payroll Web just now on Google Chrome and it worked ok so just want to confirm with you.
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Hi Rav, I've just tried another browser and that works :-) Unsure what is going on with our Google Chrome as we we do not get the login screen, only the white screen.
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