Reckon Hosted - Printing Statements causing Reckon to crash

Kat001
Kat001 Member Posts: 17 Reckoner Reckoner
in Accounts Hosted

Good Morning

Each time I go to print a statement in reckon hosted for a customer it starts preparing hundreds of pages then the system crashes. Any idea what I am doing wrong?

I've selected statement date

Statement Period

Then one customer.

Thank you

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi @Kat001

    I just tried this out in my test file and seemed to work normally.

    I did however find this help guide which somewhat sounds like the situation you've described and might help, check it out below -

    https://help.reckon.com/article/a80lo5facu-kba-5244-reckon-accounts-hosted-crashes-when-printing-statements


  • Kat001
    Kat001 Member Posts: 17 Reckoner Reckoner

    Hi Rav,

    Thank you for your response. I will give it a try and let you know the outcome.

  • Kat001
    Kat001 Member Posts: 17 Reckoner Reckoner

    Hi Rav

    I checked and I use Reckon Standard Statement Template with our Logo JPG added. No dots or dashes. It still is not working.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Thanks for trying @Kat001, I think the next step would be to give our technical support team a call on 1300 799 150 when you have a moment so we can have a technician take a closer look at this and assist.

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