Make deposits creating unwanted time/cost billable expenses.

Options
Allie2021
Allie2021 Member Posts: 3

When I make deposits against a customer name Reckon Accounts Hosted automatically creates a negative time/cost billable expense for that Customer in Create Invoices? How do I turn this off?

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,393 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    Options

    You wouldn’t normally use the make deposit window, you would use the receive payment window, and in there bank to relevant bank

  • Allie2021
    Allie2021 Member Posts: 3
    Options

    Thanks for your response Kris. These are not debtor payments therefore I am not using the receive payments screen. They are just like a loan payment or reimbursement.

  • Kris_Williams
    Kris_Williams Member Posts: 3,393 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    Options

    if you are using an existing customer you might be better off creating a new customer with say a dot at the end. I don’t really know why this would happen, but I would separate these transactions from debtors transactions

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,482 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    Options

    Hi @Allie2021

    That sounds odd - Are you able to upload a screenshot ?

    NB: I wouldn't be creating additional Customers - You want all transactions for each one stored together so they're easy to locate & identify. Debtor payments record differently to stand-alone Deposits so these won't impact your A/R (unless posted to your A/R account)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Allie2021
    Allie2021 Member Posts: 3
    Options

    Thanks Shaz, please see screenshots below:


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,482 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    Options

    Do you actually use the Add Time/Costs to auto transfer onto invoices or not ?

    If not, you can turn it off in your Preferences (under the Edit dropdown menu):

    You can also disable it from that popup in your screenshot:


    If you do use the Add Time/Costs ...

    Is this happening for any other/all Customers or just this particular one ?

    Are you verifying your Company File regularly ? Over time in the background, files can get defragmented, links can get lost & data can get corrupted so I'd recommend running the Verify Data process & then running the Rebuild Data 3 times (For some reason, THREE Rebuilds fixes a lot of issues!)

    These options are under the File dropdown menu > Utilities

    TIP: ALWAYS verify your file before backing it up - A corrupted Backup will NOT restore if you should ever need it!

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)