Annual and personal rate not accuring (reckon payroll)

kmazidi
kmazidi Member Posts: 6 ✭
edited September 4 in Payroll Premier upgrade to Reckon Payroll ⤴️

Hi I just move from payroll premier to reckon payroll. The annual and personal leave are not accuring or deducting on the staff leave. It does show the change on payslip but not changing under employee tab staff leave. From memory when we moved across it did work . Any idea how it can be fixed. I've called support team twice and they haven't called back with a solution.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,105 Community Manager Community Manager
    edited September 3

    Hi @kmazidi

    What is showing in the Leave section of the respective employee's profile?

    Are their leave details valid, in particular their annual entitlement/accrual rate etc?

    Example screenshot below -

    image.png


    Reckon Logo - Signature.png
  • kmazidi
    kmazidi Member Posts: 6 ✭

    Hi Rav

    Thanks for getting back. I have exactly the same details as your example. It's strange that it shows up on the pay slip. I added a pay run for 26hr ordinary (the new Annual on payslip is 25.5 which is correct). I tried different employees still the same issue. I have another payroll reckon account for myself that does the same. Can I contact you privately with my details to have a look at my book?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,105 Community Manager Community Manager

    Thanks for the screenshots @kmazidi, its quite a strange situation.

    Can I just confirm, was this your first pay run created in Reckon Payroll after your data from Payroll Premier desktop was upgraded to Reckon Payroll?

    Yes, if you can shoot me your account details in a private message then I'll see if I can get a bit more info around this.

    Reckon Logo - Signature.png

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