Can't edit payrun or access employee data in Reckon Payroll

Coralie Van Wilder

When I click on an employee I get 500: Internal Server Error; when I click on the edit symbol next to an employee's name in the pay run a blank screen appears with 3 blue dots but then nothing happens (the three blue dots just disappear after a while).

Rav

Hi @Coralie Van Wilder

We've just released a new update to Reckon Payroll to fix a few bugs. Can I get you logout of Reckon Payroll and then log back in and try again.

Let me know if the same behaviour persists after that.

Coralie Van Wilder

Unfortunately that didn't resolve it...

Rav

Thanks for trying @Coralie Van Wilder, we're looking into this at the moment. Apologies for the hassle its causing you at the moment ☹️

I'll keep you posted on this as soon as I have an update from my dev team.

Tony Finn

Hi Rav

We are experiencing the same issue also when trying to edit an employee's details.

Haven't done a payrun yet so not sure if we are having issues with that bit as yet.

We will follow your comments on this post to see when resolved.

Rav

Hi guys

Really sorry for the trouble this is causing, our teams are looking into this right now. I've created a separate announcement in relation to this issue and I'll post updates there as soon as they're available.

I'll link it below -

🚨 500 Server Error & Blank screen when editing a pay run - Reckon Payroll (5 September)