Can't edit payrun or access employee data in Reckon Payroll

Question

When I click on an employee I get 500: Internal Server Error; when I click on the edit symbol next to an employee's name in the pay run a blank screen appears with 3 blue dots but then nothing happens (the three blue dots just disappear after a while).

Rav · Answer

Hi guys

Really sorry for the trouble this is causing, our teams are looking into this right now. I've created a separate announcement in relation to this issue and I'll post updates there as soon as they're available.

I'll link it below -

🚨 500 Server Error & Blank screen when editing a pay run - Reckon Payroll (5 September)

Tony Finn · Answer

Hi Rav

We are experiencing the same issue also when trying to edit an employee's details.

Haven't done a payrun yet so not sure if we are having issues with that bit as yet.

We will follow your comments on this post to see when resolved.

Rav · Answer

Thanks for trying @Coralie Van Wilder, we're looking into this at the moment. Apologies for the hassle its causing you at the moment ☹️

I'll keep you posted on this as soon as I have an update from my dev team.