YTD balances after first pay run: correct on pay slips but incorrect in Reckon YTD next to employees

Ania
Ania Member Posts: 3 Novice Member Novice Member
edited January 3 in Reckon Payroll

Hi, I have just run my first pay run in the upgraded Reckon Premier web version. The payslips show correct YTD balances for Gross and Deductions however, under the 'Employees' tab in 'Year-to-date-summary' some amounts are incorrect. Tax and Super are fine, but Total gross pay and Total deductions are not:

  • 'Total gross pay' balance amount (which should be before any salary sacrifice deductions) is actually after a salary sacrifice for one pay. E.g. say we pay $1,000 gross each fortnight less $100 salary sacrifice and we have had 5 pays, then the 'total gross pay' should be $5,000 but instead it is showing $4,900 (payslips are fine and show $5,000 gross). This goes for both super salary sacrifice as well as car salary sacrifice.
  • 'Total deductions' show a balance as it was before the migration from Premier. This goes for both salary sacrifice pre-tax AND deductions post-tax (but all are correct on payslips).

I hope this makes sense! Can someone help please? Many thanks.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,500 Reckon Community Manager Community Manager

    Hi @Ania

    Awesome to hear you've made the upgrade to Reckon Payroll! 🎉

    In regard to salary sacrifice and how its displayed in Reckon Payroll, this will appear as RESC in the Year to Date Summary on the employee profile. The gross amount remains as is from the pay run provided I've used an item setup as a gross payment item.

    Is this not occurring for you after your first pay run? Are you using the default ordinary earnings item or a custom item?


    Check out my screenshot example below where I've added salary sacrifice to the pay run for an employee and it then appears as RESC.

    image.png


  • Ania
    Ania Member Posts: 3 Novice Member Novice Member

    Hi Rav, Thank you so much for your reply.

    Yes, I have RESC showing as per you screen shot. But, looking at your example, 'total gross pay' in our books is showing $4,900 rather than $5,000. HOWEVER, the payslips I produced today are showing the right gross total, so that makes me hesitant to change anything in the Settings/Pay Items.

    The main Earnings item was migrated from Premier and it is an ordinary OTE set up as Salary. Should I be changing something there? I just noticed that in this item set up under 'Super Preferences' - the only box ticked is 'Include statutory super'.

    Also, in the settings Pay Items/Superannuation I have a Super Salary Sacrifice item, which is set up as 'Fixed amount' so I did not tick any of the boxes under 'Pay Preferences' there. I didn't think I had to because it is a fixed amount..

    I have a feeling that my preferences are not right either in Earnings or Super. But, as I said, Payslips totals are correct. How is this possible?

    Many thanks in advance!

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,500 Reckon Community Manager Community Manager

    Hmmmm that's interesting 🤔

    I might need to have a bit more of a chat with the team about this when they're back in the morning.

    Leave this with me but in the meantime can I get you to send me the email address that your Reckon Payroll account is under in a private message. I'll need to send an access request to your Reckon Payroll book so we can take a closer look at what's happening there.

  • Ania
    Ania Member Posts: 3 Novice Member Novice Member

    That would be great! How do I send you the email address for Reckon account in a private message? Do I just simply reply to the email notification I received earlier today from 'Reckon Community <community@reckon.com> ' saying 'Rav Commented on YTD' ? Sorry, just making sure :)

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,500 Reckon Community Manager Community Manager

    Sorry, I should have mentioned how to send a PM 😄

    Just click on my name and select the Message button on my profile card that pops up

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