Leave Balances & Accrual Value Report
Our Casual employees have NIL leave accruals or balances in their employee data, but they have values showing on the Leave Balances & Accrual value Report.
I am assuming this will also show on pay-slips?
I haven't done my first pay run yet (Payroll Premier user)
Is there a way to stop this please or confirm if it will or will not show on pay-slips?
Comments
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Hi Gayle,
This is happening to me too.
I have one full-time employee who has leave entered and is showing correct, the other two employees are casual employees; however, the leave accruals for the full-time employee are showing against the casual employees too! What is going on?!
I have only done one pay run tonight to test and have found so many errors and glitches. I was so hopeful this new software would be better and now I am full with fears again.
Rav - this needs looking at urgently. Leave accruals cannot be shown on employee's pay slips incorrectly. It looks terrible on us as payroll professionals.
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This is happening for me also. There are values showing for our casuals (personal and annual leave) in the pays report even though I never set these up as casuals don't accrue leave.
However, I did notice though these values don't appear on their payslips. Very weird.
Also, is there a way to print off a banking report as was available with the old Payroll Premier app?
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I'm still finding errors in the pays items. For example, time & a half and double time have nothing to do with Salary Sacrifice, yet these items were ticked in the superannuation configure pay preferences drop down list. I had to untick them.
I feel like I need to go over the Reckon payroll app with a fine tooth comb to see if there are any other details I need to fix.
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Kali, this is the leave report (below) that I generated that alerted me to casuals having leave accruals, every employee full time and casual is listed with a leave accrual balance?? I definitely do not have any leave set up against casual employees.
Jane, good to hear that casuals are not showing accrual balances on pay-slips, I am yet to do my first pay run.
I did do a 'dummy' pay run with one employee to see if the aba file generated etc. all went well, just a bit of time and understanding 'how and where', after coming from Payroll Premier. We do not use Reckon One and that was a bit confusing having to go back there to generate the aba file, it will be easier, I hope, when aba file is generated in payroll and not having to go back to Reckon One (that is happening I believe).
It has been very stressful for everyone, I have been using Payroll Premier for 40 years, a big change, probably made a little harder than it needed to be, I have watched and read all I could find, there didn't seem to be enough info that was specific for Payroll Premier users, it seemed to assume that all Payroll Premier users were using Reckon One, I expected to do everything in Reckon Payroll, but obviously that was not the case. I picked up a lot of info on other user's posts, I can understand the frustration and panic.
Jane, when I did the 'dummy' pay run, I thought there was a report generated after I did the aba file in Reckon One. My first 'real' pay run is Monday, I will check what reports are available, but there would have to be some other banking report available because everyone does not use the aba file.
Maybe Rave can help in how / where the Payroll Premier Banking Report is.
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Hello Gayle,
I couldn't agree with you more in regard to the lack of information available for Payroll Premier users. The STP Phase 2 webinar video only provided some of the information relevant for STP 2 transition and online material was not that useful. Only some of the details applied. The stress I have been under the past several months has been unbearable.
In regard to the banking report, I did ask Rav but he hasn't come back to me with an answer yet.
The other Payroll Premier users on the community board have been immensely helpful and for that I am grateful and thank you.
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Hi Gayle & Jane,
I'm sorry you're both feeling as frustrated as myself.
As payroll professionals we need to feel like we can trust our payroll software and this is not a good start with Reckon Payroll.
I'll keep you both informed of other errors I find so you can correct your systems too.
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Thanks Kali.
You're absolutely right we need to feel we can trust the software we are using.
I'll keep you and Gayle posted also if I pick up on any other issues.
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I found this issue also, for the Casual Employees who do not have AL or PL set up in their file, they are showing up with AL and PL balances on the Leave Accrued Report.
It is not helpful either that a Leave Taken report cannot be generated like it was in Payroll Premier.
And also the fact that the Leave Accrual Rates seem to differ between employees based on the hours in their file, specifically the PT employees who do not work at 38hr week, the accrual rates are higher to make up for that Annual Leave entitlement.
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Hello Angella, I think if you select 'Per time worked' for the accrual period, rather than 'Per pay', it would work the same as Payroll Premier did and accrue based on hours worked, leave the 152 hours there and change to 'Per time worked', it should change to accrual of .076923 per hour and this will calculate on the hours you have in pay set up or the hours you enter each week in your pay run for a part time employee.
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Hello Gayle
yes, I have tried that and it works for some employees and not others. It is very frustrating.
After processing, I have had to go into each employee and do manual calculations and re enter the correct balances. A payroll that use to only take 15 minutes, am now spending hours as I am not confident at all in this new program/upgrade.,
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Hi all,
Can I just establish some key points around what you're observing so I have some clarity around this.
After upgrading to Reckon Payroll you've found there are leave balances appearing in the Leave balances and Accrual Value report within Reckon Payroll itself for employees who shouldn't have leave, correct?
I'd strongly recommend speaking with our support team if you haven't already. For those that haven't, I have a few questions that I'm hoping you can help me with so I can get a better picture on this and I can speak with the dev team to get some more information.
1️⃣ Do these employees have any leave items setup in their employee profile in Reckon Payroll?
If you go into an affected employee profile and go to the Leave tab, are there any leave items setup for the employee or is it blank?
If there are annual or personal leave items setup, does it show an annual entitlement, accrual rate
2️⃣ Have these employees ever had or been setup for leave in Payroll Premier?
Did these employees have a leave balance prior to upgrading to Reckon Payroll?
From what I've gathered in this thread, it seems to be specific to casual employees who aren't subject to, or accrue leave so I'm assuming the answer to this will be no but I'll wait for your confirmation.
3️⃣ Is this affecting your ability to create pay runs in Reckon Payroll?
If you attempt to create a pay run in Reckon Payroll, is this issue preventing you from doing so? ie. is the issue specifically in that leave balances are appearing in the Leave Balances report? Or is this also impacting your ability to create a pay run in Reckon Payroll?
4️⃣ Payslips
If you attempt to create a dummy pay run, is leave appearing on the payslip for a casual employee? Based on one report above, its not but I just want establish that from a few others if possible. Once the dummy pay run is marked as paid, and the payslip checked/viewed, you can delete the pay run (obviously don't send the STP submission for it).
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ℹ️ UPDATE
Just an update to my previous post above. I've been speaking with the product team and the situation where employees are appearing in the leave balances report in Reckon Payroll who aren't subject to leave, or have leave setup is under investigation.
A current workaround to clear the leave report for affected employees is -
- Review the Leave Balances Report and confirm which leave item(s) has a balance for an affected employee eg. annual leave, personal leave etc.
- Add the relevant leave items to the employee's profile in the Leave section and save it.
- Once the items have been added, edit the item and set the current leave balance to zero.
- When you generate the report the next day after the change those employees will be removed from the report.
⚠️ Note: the affected employees will still appear if you generate the Leave Balances report for a time period prior to when the balance was updated to zero.
Once I have more information around this from the devs, I'll share it with the group here.
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@Angela_10863853@Angella i think for it to work the employee must have 38 hours listed under General -> Employment Status
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Hi @Rav
Do we have an ETA on this fix?
I need to share leave liability reports with our Accountant and can't do so whilst they're incorrect.
I have spoken to the technical team and your fix above does not work on all books. It's also a huge waste of time which I don't currently have at the moment.
One the fix is released will we be notified and will it remove the leave for casuals automatically without wasting time doing it manually?
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this needs to be resolved.
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Certainly does need to be fixed as it makes us look very unprofessional sending out the wrong information. We are having employees contacting us saying their pays are wrong.
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have you had problems with the ABA file as well?
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@Southerncross1 not as yet but to be fair i have only tried one aba. file as yet.
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