Annual and Personal Leave Rates

Question

Hi,

I have had to put through personal and annual leave this morning on the new payroll system and noticed that the rates are not pulling through, I have to manually enter them. Is there any reason for this have I got to do something in the set up, I had a quick look and couldn't find anything.

Kind Regards

Jo

TonySmith · Answer

Hi Rav,

I read your reply and the same thing happened in a client file today.

Kind Regards

Jo

Rav · Answer

Hi @TonySmith

Just wanted to loop back to let you know the issue that prevented the base rate listed in the employee's Pay Setup coming through to leave or overtime items has been fixed.

For info on how to use the Pay Setup feature in Reckon Payroll check out this article - Using the Pay Setup in Reckon Payroll to make your pay runs super easy! 📂

Rav · Answer

Hi Jo

There is currently a known issue with the base rate specified in the employee's Pay Setup pulling through when adding leave and overtime items in the pay run. More info here - Known issues & fixes - Reckon Payroll upgrade

Once our team have got this fixed up, when adding a leave item it will use the base rate that is specified in the employee Pay Setup that @klaura has outlined above 🙂

To learn more about how to use the Pay Setup feature, check out short how-to video here - Using the Pay Setup in Reckon Payroll to make your pay runs super easy! 📂