Reckon Mate app not available on new version of Android

Kristy
Kristy Member Posts: 24 Reckoner Reckoner
in Reckon Mate App

Hi. I have sent a Reckon Mate invitation to one of my employees (myself as a test), however, when I went to download Reckon Mate on my Samsung phone, it says "This app isn't available for your device because it was made for an older version of Android".

Is this correct?

Thanks, Kristy.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi there Kristy

    Can I just confirm which version of Android you're running on your Samsung phone? You'll find this in Settings ➡️ About Phone ➡️ Software Information

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kristy
    Kristy Member Posts: 24 Reckoner Reckoner

    Hi Rav. I'm on Android version 13.

  • Nickiu
    Nickiu Reckon Staff Posts: 175 Reckon Staff

    Hi Kristy,

    Yes, That's correct. The application is not support the latest android version. This will be fixed in the next release which we are hoping to release it in Q4. Sorry for all inconvenience this may caused.

    Nick.

  • Kristy
    Kristy Member Posts: 24 Reckoner Reckoner

    Hi Nick, no worries, thanks for letting me know. What dates are your Q4?

  • Nickiu
    Nickiu Reckon Staff Posts: 175 Reckon Staff

    Hi Kristy,

    The precise date remains undetermined. Further information pertaining to the release will be provided as we approach the launch.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Kristy

    I know its been a fair while since your post but I just wanted to give you an update a new Reckon Mate update is now available (version 2.0.43).

    This update gives Reckon Mate a fresh new look but more importantly will resolve the incompatibility issue with certain Android version such as what you highlighted.

    Please ensure your employees have downloaded the latest version of the Reckon Mate app from their Apple App Store or Google Play Store (links below) and once done, you can invite them from their profile in your Reckon Payroll.


    If you have any questions please let me know, and thank you again for your patience 🙂

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kristy
    Kristy Member Posts: 24 Reckoner Reckoner

    Thank you Rav. I have given it a try and it works.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Awesome to hear, thanks Kristy! 👍

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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