Error on STP Submission Not fixed

Geoff
Geoff Member Posts: 9 Novice Member Novice Member
in Reckon Payroll

'Contractor ABN must be supplied error' on STP submission

✅ FIXED - 19 SEPTEMBER

Despite your website saying this problem has been fixed effective 19th September, I have re-run a new payroll today and submitted it to the ATO and it has rejected with exactly the same error message as I have been getting for the past 4 weeks. It is therefore incorrect in my opinion to claim this problem has been fixed.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi Geoff,

    We had an update go through earlier this week which included a fix for this issue. If you're still receiving the error now though then we'll definitely need to revisit this and get our devs back on the case.

    Can I just confirm, is the submission you sent today from a brand new pay run that you created today OR was it via resubmitting from a previous pay run that previously exhibited this error?

  • Geoff
    Geoff Member Posts: 9 Novice Member Novice Member

    Thanks Rav for coming back to me. The error appeared on a new pay run that was created today and that I submitted to the ATO as a new run rather than an update.

    Also I am having a problem in that 2 runs I did in July 23 are not being reverted to draft mode even though they say they reverted successfully. My idea was to delete all the payruns and start this financial year again. These were ones that had previously been run through STP1 prior to upgrading to STP2.

    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Thanks for that info Geoff.

    I'm going to get this over to my dev team for a bit of further investigation and I'll have to keep you posted on this. Apologies for the hassle its caused so far.

    I'll get this back up on the Known Issues article as well.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi Geoff

    I'm going to shoot through an access request to your Reckon One book so our devs can investigate this a bit more. It'll come through via automated email to the email address for your account.

    When you have a chance, can you please take a look and grant access. If you can let me know when you've done that, that'd appreciated.

    Cheers

  • Geoff
    Geoff Member Posts: 9 Novice Member Novice Member

    Hi Rav,

    I have granted access as requested.

    Regards/Geoff

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi Geoff

    A couple of updates, the situation with the pay runs not switching back to draft status is being investigated at the moment. I'll keep you posted on that as soon as I have more info from my team.


    Secondly, in regard to the error message. I just need to clarify a few points on this.

    Are any of your employees currently set to the Voluntary Agreement income type and more specifically, do they actually require it?

    The reason I ask is, there are a couple of workarounds that my product team have established, although they're less than ideal, and I can share this with you depending on the answer to the above. Regardless though, it'll require the issue affecting the payruns switching to draft to be addressed.

  • Geoff
    Geoff Member Posts: 9 Novice Member Novice Member

    No I do not believe any of my employees were set to Voluntary Agreement. The employee who is causing the problem had a tax scale of "voluntary flat rate", not sure if that is related?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager
    edited September 2023

    Thanks Geoff. Does that particular employee require the voluntary flat rate tax scale in reality?


    From my discussions with the dev team, this error occurs when the income type has been changed during the financial year, specifically when an employee has been included in previous pay runs under the Voluntary Agreement income type (rather than the voluntary flat rate tax scale) and later changed to another income type such as Salary and Wages for example.

    The Voluntary Agreement income type requires an ABN to be entered for the employee, so if these employees were never meant to be on this income type then you will need to undo and delete the pay run(s) and recreate them with the incorrect income type set in the employee profile.


    Let me know if that applies and/or proves successful in getting the submission through.

  • Geoff
    Geoff Member Posts: 9 Novice Member Novice Member

    That was my strategy to delete the pay runs and start again. However whilst I was able to change the August pay runs to Draft and delete them, I could not and still can't change the July runs to draft and therefore cannot delete them and then re-start using standard Salary & Wages income type and standard tax scales.

    Is it possible for you guys to delete the 2 pay runs and then I can start from scratch.

    It is very disconcerting that it tells you it has successfully reverted to draft mode, yet the status does not change on the pay run!!!!

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Yes apologies for that Geoff.

    The situation where the pay runs aren't switching over to draft is being looked at right now by the dev team. Its a strange issue as its pretty inconsistent but I'm keeping a pretty close eye on it so I'll keep you updated as soon as I get more info about it.

  • Geoff
    Geoff Member Posts: 9 Novice Member Novice Member

    Hi Rav,

    Have you got an update please, this issue has now been unresolved for over a month!!!

    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Appreciate your patience with this Geoff, I know its been stretching on a fair while now.

    Our teams are continuing to work on this. From what I understand, it hasn't been a straightforward one to address but we've got a number of folks looking into this and I'm hoping to get a positive update to share soon. I'll have to keep you posted on this.

  • Geoff
    Geoff Member Posts: 9 Novice Member Novice Member

    Hi Rav,

    Another week goes by and no advice or update. I don't understand how it can take so long to correct a software bug like this. I am quickly losing confidence in your organisation as this has now been going on for over 2 months. Please advise an update on this problem ASAP.

    Yours Sincerely

    Geoff Hickman

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi Geoff,

    I've got some news around this which I'll try my best to outline below -

    Lets start off with the editing previous pay runs side of things.

    I've been told the reason why they're not switching back to draft mode properly is because those particular pay runs are linked to payments which need to be undone/deleted first.

    • Switch over to your Reckon One book and go to Bank Payments click the Processed tab.
    • Find the payment that is associated with that pay run and click into it. Select the Edit option then Delete. This will delete the payments file linked to that pay run.
    • Once that is done, you'll be able to switch the pay run back to draft in Reckon Payroll.


    Its certainly not an ideal process and we're looking into sharpening this up ASAP, with the first part to introduce clear messaging in Reckon Payroll.

    Once you've done the above, you'll be able to delete the pay runs outright in order to process them with the correct tax settings for your employees.

    Let me know how you get on.

  • Geoff
    Geoff Member Posts: 9 Novice Member Novice Member

    Rav,

    This solution has been recommended to me before but does not solve my problem. You have asked me to delete the Processed Bank Payments. I do not use Reckon to automatically pay wages directly to the staff's bank accounts. When I run a pay run the software shows a transaction against my Westpac bank account but then I manually pay staff through my Westpac account. Therefore I do not have any processed Bank payments to delete.

    I think the problem is that I originally deleted the payments from the Westpac account and now they are showing within my journal entries. I have tried deleting the entries from my journal entries screen, however when I try and delete the entries i get the following error message:

    • Journal : This journal is linked to another transaction. You cannot delete a journal that is linked to a debtor/creditor transaction.

    That is why (I think) I need to be able to delete the payruns. Is it possible for you guys to change the status back to draft from your end and try and cheat the system to allow me to delete the runs.

    Sorry but you need to keep looking at this.

    Thanks Geoff

  • Geoff
    Geoff Member Posts: 9 Novice Member Novice Member

    Rav, I think the problem has been fixed. I can now change the pay runs to draft and have been able to delete them.

    I was given a tip via email from Avinash, which suggested I should also delete the associated super payment entries that are created when I run the pay run. I did this for the 2 super funds our employees use and after deleting that I was able to change the pay run to draft and then delete the pay runs. You may want to pass this info on and thank you for all your assistance. I really thought you were the only one who was legitimately trying to help me. I am very appreciative of your assistance.

    Regards/Geoff

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