RE Export PDF

tollers
tollers Member Posts: 6 Novice Member Novice Member
in Reckon One

I am a Cloud Advisor and I am trying print/export pdf a financial report in Reckon One.

In the report section I do not have the Box "Export PDF" to click on beside the refresh button as shown in all the help screens that I have viewed?

How Can I see/add this button.


Thanks Arthur

Best Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    Answer ✓

    Ok, I have a feeling this could be related to the role you've been given. Are you the owner/admin of the book or has it been shared with you from your client?

    If you go into Settings ➡️ Roles ➡️ Select your role and confirm what access you have. In particular, check that you have the Export option ticked for Financial Reports

    Below is a screenshot I've taken from my own test book which I'm the owner & admin so I have the admin role. This has the export options switched on by default for all reporting.

    image.png


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • tollers
    tollers Member Posts: 6 Novice Member Novice Member
    Answer ✓

    Thank You Rav.

    That fixed it.

    Sorry it took a week to get back to you.


    Thanks Arthur

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    Answer ✓

    Good stuff Arthur, glad its sorted 👍

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @tollers

    Which specific report are you experiencing this on?

    I've just tried checking out my own book and it seemed to be ok in the sense that the Export to PDF button appeared in all of the reports in the Financial dropdown.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • tollers
    tollers Member Posts: 6 Novice Member Novice Member
    edited October 2023
    Bal Sht Screenshot 2023-10-03 131748.png

    Profit n Loss. But the same for Bal Sht?


    Thanks Arthur

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited October 2023

    Hmmm that's very odd 🤔 I can't say I've seen that before.

    Have you been able to export these reports previously without issue or is this the first time you're trying to do so?

    If you logout of Reckon One altogether, close your browser and then log back in does the same behaviour persist?


    Which browser are you using? Does the same thing occur if you attempt on a different browser as a test?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • tollers
    tollers Member Posts: 6 Novice Member Novice Member

    This is the first time trying to print/export report.

    Same thing when I log out of chrome and back in.

    Same thing for EDGE n FIREFOX.


    Thanks

    P n L Screenshot 2023-10-03 131748.png


  • tollers
    tollers Member Posts: 6 Novice Member Novice Member

    Thanks Rav

    Thought it would have to be in the settings somewhere.

    I was invited in by the client.

    I shall get them to check out the settings/permissions they have given me.

    I shall advise you of any outcome.

    Thanks Arthur

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