Revoke my MFA from my previous phone so I can create it on my desktop

KSADMIN
KSADMIN Member Posts: 6 Novice Member Novice Member
edited January 3 in Reckon Payroll

Hi there,

My phone broke over the weekend (water damaged) the calls and txts still work, however all apps have been disabled and unable to re-install them.

Every time I log in to Reckon to do my STP's it takes me straight to the MFA Code to enter. How do i revoke old MFA to get new one installed on my desktop using Authenticator?

Regards

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    Answer ✓

    Apologies, yes you're absolutely correct. With the recent changes to MFA (info HERE) the section to revoke using the Recovery PIN isn't accessible at the moment.

    This is something our dev team are working on re-establishing very soon so that you're able to revoke MFA yourself if you no longer have access to the existing MFA source.

    In the meantime, please give our support team a call and they can arrange removing the existing MFA from your account ASAP.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @KSADMIN

    You can revoke your existing MFA from your account if you have your current MFA source (which doesn't sound like you have anymore) or your Recovery PIN.

    I'll add info to both of these below -

    Revoking your existing MFA

    Revoking your existing MFA using your Recovery PIN


    If you don't have either of the above, then please give our support team a call and they can organise removing your existing MFA after a quick security check.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • KSADMIN
    KSADMIN Member Posts: 6 Novice Member Novice Member

    Hi Rav,

    Thank you for replying, fortunately I do know my recovery PIN, will try that. Thanks

  • KSADMIN
    KSADMIN Member Posts: 6 Novice Member Novice Member

    Hey Rav

    Sorry, forgot to mention that when I sign in/log on, it takes me straight to the MFA page and everything else is greyed out.

    Regards

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